Nova
Nova

Terms & Policies

Last updated: September 9, 2026

Terms of Service

These Terms of Service ("Terms") govern your access to and use of Nova, a product operated by Oreca ("we", "us", "our"). By creating an account or using Nova, you agree to these Terms.

Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a binding contract. You are responsible for maintaining the security of your sign-in credentials and for all activity under your account.

Acceptable use

  • Use Nova only for lawful business and marketing purposes.
  • Do not upload content that infringes third-party rights or violates applicable law.
  • Do not attempt to reverse engineer, abuse, or disrupt the service.
  • Comply with the terms of connected social platforms (Meta/Facebook, Instagram, LinkedIn, etc.).

Credits and billing

Nova uses a credit-based system. Credits are consumed when you generate content or use paid features. Subscription and top-up purchases may be processed through our payment providers. We may change pricing with reasonable notice. Refunds are governed by our Refund Policy below.

Account deactivation

You may deactivate your account at any time from Settings → Account. Deactivation removes your access immediately. Your account record is retained so you can sign in again later; on return, your workspace is reset to a fresh onboarding state as described in our Data Deletion Instructions.

Disclaimer

Nova is provided "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages arising from your use of the service, except where prohibited by law.

Contact

Questions about these Terms: support@oreca.tech

Privacy Policy

This Privacy Policy explains how Oreca collects, uses, and shares information when you use Nova and related services (including social scheduling via NovaSocial).

Data controller

Oreca is the data controller for personal data processed through Nova. Contact: privacy@oreca.tech

Information we collect

  • Account data: email, name, profile photo (via Google Sign-In or equivalent OAuth).
  • Workspace data: brand profile (MCD), logos, business details you provide.
  • Usage data: chat messages, generated posts, scheduling preferences, credit usage logs.
  • Social connections: platform handles and OAuth tokens for channels you connect (Facebook, Instagram, LinkedIn, etc.) via NovaSocial.
  • Technical data: IP address, browser type, device information, and service logs for security and reliability.
  • Billing data: subscription and top-up request details, payment status, and related transaction references processed by our payment providers.

How we use your information

  • Provide, operate, and improve Nova.
  • Generate and schedule content on your behalf when you request it.
  • Process billing, credits, refunds, and support requests.
  • Comply with legal obligations and enforce our Terms.

Third-party services

We share data with service providers only as needed to operate Nova:

  • Supabase — authentication and database hosting.
  • Google — sign-in (OAuth).
  • Meta (Facebook/Instagram) — social page connection and publishing when you authorize it.
  • NovaSocial — social media scheduling backend.
  • AI and image providers — content generation (prompts and outputs you submit).
  • Payment providers — processing subscription and credit top-up payments.

Retention

We retain your data while your account is active. When you deactivate your account, access ends immediately and associated workspace data is cleared on reactivation reset. We may retain minimal records required for legal, security, or billing compliance.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact privacy@oreca.tech or use the deactivation instructions below.

Refund Policy

This Refund Policy explains when payments for Nova subscriptions and credit top-ups may be refunded. It forms part of our Terms of Service.

Nature of the product

Nova is a digital service. Purchases deliver credits and/or subscription access that can be used immediately for AI generation and related features. Once credits are delivered to your account, they are digital goods.

General rule

  • Completed subscription and credit top-up payments are generally non-refundable once credits or paid access have been delivered to your account.
  • Credits already consumed by successful generation or other paid actions are not refundable as cash.
  • Unused credits do not automatically convert to a cash refund.

Automatic credit restoration

If Nova charges credits for an action and that action fails on our side before a usable result is delivered, we restore those credits to your balance automatically when possible. That restoration is a credit adjustment, not a cash refund of a prior payment.

When we may issue a refund

We may approve a full or partial cash refund (or equivalent credit adjustment) at our discretion in cases such as:

  • Duplicate or clearly erroneous charges for the same purchase.
  • Payment taken where credits or subscription access were not delivered after a reasonable investigation.
  • A documented service outage or defect that prevented use of a newly purchased pack within a short window after purchase, when unused.
  • Where required by applicable consumer law in your jurisdiction.

How to request a refund

  1. Email support@oreca.tech with subject "Refund request".
  2. Include your account email, approximate purchase date/time, amount, and payment reference if available.
  3. Describe the issue and whether credits remain unused.

Please submit requests within 14 days of the charge. We typically respond within a few business days. Approved cash refunds are returned through the original payment method when supported by the payment provider; timing depends on your bank or card issuer.

Chargebacks

If you open a chargeback or payment dispute, we may suspend related account access while we investigate. Contact us first so we can help resolve billing issues faster.

Changes

We may update this Refund Policy from time to time. The "Last updated" date at the top of this page reflects the latest version.

Contact

Billing and refund questions: support@oreca.tech

User Data Deletion Instructions

This section satisfies Meta/Facebook App requirements for user data deletion. It describes how to remove your data from Nova and connected Facebook/Instagram integrations.

Option 1 — Deactivate your Nova account (recommended)

  1. Sign in to Nova at your app URL.
  2. Go to Settings → Account.
  3. Click Deactivate account and confirm.

Deactivation immediately signs you out and revokes your sessions. Your connected social channels are disconnected. Your account identifier is retained so you can sign in again; if you return, your workspace is reset to a fresh onboarding state (profile, chat, posts, credits, and billing history are cleared).

Option 2 — Disconnect Facebook / Instagram only

  1. Sign in to Nova.
  2. Go to Workspace Profile → Social Accounts.
  3. Disconnect Facebook or Instagram for your workspace.

This removes Nova's access to those platforms and deletes the associated integration tokens from our systems. Your Nova account and other data remain until you deactivate.

Option 3 — Remove the app from Facebook

  1. Open Facebook → Settings & privacy → Settings.
  2. Go to Apps and Websites.
  3. Select the Nova app and click Remove.

Facebook will notify Nova via our Data Deletion Callback. We will disconnect your Facebook integration and remove related tokens. For full account removal, also complete Option 1.

NovaSocial standalone accounts

If you have a separate NovaSocial login, open Settings → Account in NovaSocial and use Deactivate account, or email support@oreca.tech

Processing time

Deactivation and disconnection take effect immediately. Backup purges from third-party providers may take up to 30 days. Email us at support@oreca.tech with subject "Data deletion request" if you need confirmation.